Request a Quote for IT Services in Boston, MA

Why Clients Trust Our IT Managed Services

Choose a managed services provider that brings professionalism to every engagement.

About iMedia Technology IT Services

Backed by 27 years of excellence, iMedia Technology supports 57 Massachusetts businesses with robust IT solutions.

Recognized for best-in-class service, our dedicated team of experts fosters lasting partnerships and reliability.

OUR CLIENTS

Our Expertise

Trusted Managed IT Services for Growing Businesses

Managed IT Services in Boston

Reliable IT Solutions that Address Your Needs

Tap into our extensive expertise with IT services built around your needs, ensuring real results that keep your business running smoothly.

Managed IT Services

Optimize your IT with fixed-fee managed services and see a 75% drop in technical issues within just three months.

Cloud Services

Enhance efficiency with Azure-powered cloud services, trusted by 40% of our clients for smooth and secure transitions.

Cybersecurity

Defend your business and data with advanced cybersecurity, including dark web monitoring and ransomware prevention.

IT Support

Minimize downtime with responsive IT support, ensuring your calls are answered within three minutes.

IT Helpdesk

Enhance your productivity with helpdesk support that resolves 68.5% of tickets on the first call for faster solutions.

Network Support

Keep your business connected with reliable IT network support that helps you maintain seamless operations.

IT Consulting

Drive long-term business success with IT consulting and vCIO expertise backed by 60+ years of combined experience.

Business Continuity

Stay operational with dependable continuity services that keep your business running smoothly.

Data Backup & Recovery

Protect your data with daily backup checks and test restores, ensuring strong defense against data corruption and loss.

OUR PARTNERS

Managed IT Services that Deliver Expertise and Efficiency

27+ Years
As a trusted local source for managed services
75%
Reduction in IT issues after your first 3 months of service
98.3%
Customer satisfaction rating for our dependable IT services
iMedia Technology

Managed IT Services in Boston

Decrease Downtime to Increase Your Potential

Stop losing time, money, and productivity to frequent IT issues with our reliable managed services.

Explore Our Other Services in Boston, MA

Discover a full suite of solutions tailored to your unique needs from a local provider.

Frequently Asked Questions

How can managed IT services reduce technical issues for my business?

With iMedia’s managed IT services, businesses like yours experience a 75% reduction in IT issues within the first three months. Our proactive approach ensures that potential problems are identified and resolved before they impact your operations.

With access to unlimited support, structured onboarding, and continuous system monitoring, we eliminate recurring technical issues so your team can focus on what matters most: growing your business.

What makes your managed services different from other IT providers?

Unlike many IT services that offer tiered plans or à la carte options, iMedia delivers an all-inclusive managed IT model for a predictable fixed fee per employee.

Our unlimited support, consultative approach, and deep industry expertise, backed by 60+ years of combined experience, ensures you receive unmatched service.

With a 98.3% customer satisfaction rating and an average client retention of 9 years, we set the standard for managed IT excellence.

How does your managed IT approach improve response times and support?

Fast, reliable IT support is a cornerstone of our managed services, as downtime costs can exceed $14,000 per minute. Calls are answered live during business hours, and 68.5% of tickets are resolved on the first call. This minimizes downtime and keeps employees productive.

In addition, our fixed-fee model ensures businesses never hesitate to reach out for help, knowing they have unlimited IT support without unexpected costs.

What security services are included in your managed IT?

Security is at the core of our managed IT approach. We provide daily backup checks, test restores, dark web monitoring, and Zero Trust security to safeguard business data. Our proactive threat management helps businesses stay ahead of cyber risks, ensuring compliance and operational resilience.

Clients in heavily regulated industries, such as healthcare, benefit from our expertise in securing sensitive data and maintaining business continuity.

Is there a long-term commitment required for your IT managed services?

No. We believe in earning your business through exceptional service, not long-term contracts. All of our agreements operate on a simple 60-day notice period, giving businesses the flexibility to adapt as their needs evolve.

With structured onboarding and transparent performance metrics, we build trust by delivering measurable results, like reducing your IT issues by 75%, rather than relying on restrictive contracts.

Request a Quote for IT Services in Boston, MA

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