Reduce recurring IT issues and enjoy unlimited, fixed-fee network support from experts with 27 years’ experience.
Reduce IT issues by 75% in 3 months with unlimited network support and fast response times.
Average support request response is just 3 minutes, keeping your business running smoothly.
68.5% of issues resolved on the first call, minimizing business disruption and downtime.
No long-term contracts, flexible 60-day notice policy ensures your satisfaction and trust.
All-inclusive, fixed-fee pricing per user for unlimited on-site and remote support, no surprises.
Hear from business leaders who rely on iMedia Technology for dependable network support.
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
“I cannot say enough about the professional attitude and quick service!”
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
Comprehensive, proactive network management
Comprehensive network monitoring ensures every device and connection is continuously tracked for performance, security, and reliability. The expert team proactively identifies and addresses potential problems before they impact your business, reducing downtime and keeping your network running smoothly. Real-time alerts and regular health checks provide peace of mind and measurable results with each monthly review.
Unlimited remote and on-site support means any network issue, big or small, is quickly addressed by highly skilled professionals. You receive fast troubleshooting, user assistance, and resolution of complex technical problems, all included in your fixed-fee agreement. Most issues are resolved on the first call, minimizing disruption to your operations.
Cloud migration expertise covers every stage of your transition. From full IT audits and solution design to data migration and staff training, your business benefits from proven processes and seamless onboarding. Ongoing coverage ensures your new environment is optimized for performance and security.
vCIO-led strategic guidance aligns your IT roadmap with your business goals. Regular account reviews compare your IT health to industry benchmarks, while budget planning ensures resources are used effectively. This consultative approach provides clarity, accountability, and a clear path to future growth.
Reliable backup management includes daily checks and test restores to guarantee business continuity. Your data is protected from threats, accidental loss, or disaster, with instant-response recovery solutions to keep your operations running without interruption, even in healthcare and other high-stakes environments.
Flexible, transparent contracts ensure you’re never locked into a long-term commitment. Agreements can be ended with only a 60-day notice, empowering you to maintain control and confidence in your IT partner as your business evolves.
Experience worry-free IT network support that keeps your business connected and secure. iMedia Technology delivers unlimited on-site and remote support under a single, fixed monthly fee per user. With a highly experienced team, rapid response times, and proactive management, you can focus on your business, knowing your network is professionally supported and issues are swiftly resolved.
Personalized onboarding ensures a smooth transition from your previous provider. In the first 90 days, your IT environment is fully assessed, outstanding issues are resolved, and a clear, tailored technology strategy is delivered. Every team member’s needs are addressed, creating a long-term partnership built on transparency, reliability, and measurable improvement in network performance.
Discover how reliable network support can reduce downtime and boost productivity.
C.C. Construction needed a technology partner who could address outdated systems, improve reliability, and keep projects on track. iMedia Technology delivered with responsive support, proactive system improvements, and clear communication. The result was a more dependable IT environment that supports project deadlines.
Berkshire Hathaway HomeServices – Robert Paul Properties needed IT that could keep pace with 9 offices and nearly 100 agents. iMedia Technology delivered quick resolutions, clear communication, and availability during off-hours.
DePaola, Begg & Associates needed IT support that could keep pace with their busiest months. iMedia Technology took full ownership of IT operations, scheduled pre-season readiness checks, and delivered near-instant responses to any issue.
IT network support from iMedia Technology covers everything your business needs, including unlimited on-site and remote troubleshooting, proactive monitoring, backup management, and cloud integration. All services are delivered for a predictable, fixed fee per user. This ensures robust, stable network performance and rapid resolution, without hidden costs or surprise charges.
You can expect a fast response, on average, issues are responded to within 3 minutes and resolved in about 58 minutes. Most support requests are handled live during business hours, and 68.5% of tickets are resolved on the first call. This means your team stays productive without long wait times or recurring IT headaches.
There are no long-term contracts, just a simple agreement with a 60-day notice period if you ever decide to move on. This flexible approach ensures you’re never locked in, so you can trust that your satisfaction is the top priority and support quality remains high at all times.
Most new clients see a dramatic reduction in technical issues, on average, IT problems drop by 75% within the first three months. Your network will be more reliable, downtime minimized, and your team can focus on work instead of IT headaches.
Yes, iMedia Technology manages both cloud and on-premise IT environments. Whether you need cloud migration, hybrid solutions, or traditional onsite support, the team provides expert guidance and seamless integration to match your business needs and growth plans.
