“We have been using iMedia for years and they have always been helpful, professional and prompt.“
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Safeguard your business from disruptions with proven planning and unlimited IT support.
Reduce downtime and data loss, 98.3% customer satisfaction demonstrates our reliable continuity solutions.
Experience fast recovery: 68.5% of issues resolved on the first call, minimizing business impact.
Benefit from proactive monitoring and daily backup checks, tested and validated for complete peace of mind.
Gain operational clarity, get a customized, actionable plan aligned with your business goals.
Enjoy flexibility with no long-term contracts, cancel anytime with a 60-day notice.
Discover how organizations stay running and protected through every disruption.
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
“I cannot say enough about the professional attitude and quick service!”
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
Advanced protection strategies tailored to your business
Thorough risk assessment and business impact analysis are foundational to effective continuity planning. iMedia Technology’s team conducts a deep dive into your operations, identifying vulnerabilities, mission-critical systems, and potential threats. The result is a clear, prioritized roadmap that targets the risks most likely to disrupt your business, ensuring resources are focused where they matter most. This strategic insight guides every step of your continuity plan and supports informed decision-making.
Daily backup checks and regular test restores guarantee your data is safe and recoverable. The team monitors backups for every system, validates restores, and documents the process, proactively addressing any issues before they affect your business. This approach has enabled iMedia Technology clients to recover quickly from incidents and maintain compliance in regulated industries.
Customized disaster recovery plans are developed for your unique environment. These plans detail the exact steps your team should follow during an incident, covering communications, system restoration, and ongoing operations. With clear documentation and regular drills, your staff is always prepared, reducing confusion and downtime.
Unlimited on-site and remote support ensure rapid response and resolution whenever disruptions occur. With a 3-minute average response time and 68.5% first-call resolution rate, your business benefits from swift, expert assistance, minimizing the impact of outages or security incidents.
Ongoing plan reviews and proactive updates keep your continuity strategy current. As your business evolves or new risks emerge, your plan is adjusted with the guidance of a dedicated vCIO. This continuous improvement process ensures your protections remain effective and your business stays ahead of threats.
Transparent onboarding and tailored client education build organizational resilience from day one. iMedia Technology’s onboarding process includes a detailed 90-day breakdown, documentation of your IT landscape, and hands-on training for your staff, empowering your team to understand, execute, and trust the continuity strategy in place.
Business continuity planning from iMedia Technology empowers your organization to withstand and recover from any disruption, whether cyber threats, natural disasters, or system failures. With a fixed-fee, unlimited support model, your team receives daily backup checks, rapid response, and a detailed plan tailored to your risks and business needs. Transparent onboarding, ongoing reviews, and a 98.3% satisfaction rate provide complete confidence that your operations stay resilient and secure.
Benefit from a consultative approach that educates and guides your team. iMedia Technology’s business continuity planning includes ongoing account reviews, measurable outcomes, and operational transparency. With no long-term contracts and a 27-year track record, you gain both flexibility and trust, plus a seamless transition to improved IT continuity, as proven for 57 Massachusetts companies.
Get expert guidance to safeguard your operations from disruptions and data loss.
C.C. Construction needed a technology partner who could address outdated systems, improve reliability, and keep projects on track. iMedia Technology delivered with responsive support, proactive system improvements, and clear communication. The result was a more dependable IT environment that supports project deadlines.
Berkshire Hathaway HomeServices – Robert Paul Properties needed IT that could keep pace with 9 offices and nearly 100 agents. iMedia Technology delivered quick resolutions, clear communication, and availability during off-hours.
DePaola, Begg & Associates needed IT support that could keep pace with their busiest months. iMedia Technology took full ownership of IT operations, scheduled pre-season readiness checks, and delivered near-instant responses to any issue.
Business continuity planning helps your organization keep running through unexpected disruptions. With a clear strategy and reliable support, you minimize downtime, avoid data loss, and maintain productivity. iMedia Technology’s proven approach ensures your business is protected, and your team knows exactly what to do, no matter what comes your way.
Business continuity planning includes regular backups, disaster recovery protocols, and clear communication strategies for your team. iMedia Technology provides daily backup checks, test restores, and a rapid response when issues arise, ensuring your data and systems are always recoverable and your operations stay on track.
With iMedia Technology, you can expect a tailored continuity plan, proactive monitoring, and a support team that responds in just three minutes on average. You also gain the confidence of knowing your data is protected and your recovery process has been tested, so your business is ready for anything.
Yes, your plan is reviewed and updated regularly. iMedia Technology schedules ongoing account reviews to ensure your continuity plan evolves with your business, industry best practices, and emerging risks, keeping you protected and compliant at all times.
iMedia Technology’s business continuity planning covers disasters, cyber threats, and technology failures. The team specializes in keeping your operations running, protecting sensitive data, and minimizing the impact of any unplanned event, whether it’s a server outage, ransomware, or natural disaster.