The Most Reliable IT Services Company on Cape Cod and Southeastern Mass

I researched and found iMedia; after meeting with John, I was convinced that this was the company that we needed to work with. The biggest challenge we have today is electronic health records and adjusting to the health care environment that we live in. We are frequently challenged with mandated requirements and changes in data storage, patient access and data protection. iMedia has consistently been able to coordinate with our practice management software vendor and other business partners that may be part of the process to resolve whatever IT issues may arise. When you have a partner that can handle all of that, it alleviates a lot of time and effort on the part of me and my staff.

The biggest thing, having come from a former computer support group that did things rather retroactively, as opposed to proactively, I didn’t feel I was getting good customer service. With iMedia, from the moment John and Gretchen came to meet with us, everything they promised has occurred.

The customer service, both remote and when they have had to come on site, has been very professional and we are very satisfied with that. We are comfortable that we are HIPAA compliant that is everything is operating effectively and smoothly. That allows clinical and business staff to do their jobs.

When anything has arisen, with a phone call or an email things are corrected in a timely manner.

Personally, as the owner of the practice, I am much less stressed knowing that when my 9 clinical and 5 business staff come to work, they are able to do their job knowing that we have computer systems running properly and efficiently.