“We have been using iMedia for years and they have always been helpful, professional and prompt.“
- Compliance Audit
- Cyber Insurance Audit
- IT Security Audit
- Legacy System Assessment
- IT Cost Assessment
- Cloud Services
- Cloud Hosting
- Cloud Providers
Minimize downtime and maximize reliability with fixed-fee, unlimited IT support tailored for energy and utilities providers.
Recurring IT issues drop 75% in three months with unlimited support and proven onboarding processes.
Average response time is just 3 minutes, so your teams stay productive and supported at all times.
Fixed-fee pricing ensures predictable budgeting, no surprise costs or hidden add-ons for essential IT services.
Cloud migration is handled end-to-end, with full validation, staff training, and ongoing optimization for utilities.
9-year average client retention demonstrates trusted, stable partnerships with Massachusetts energy leaders.
Seamless transitions, reduced downtime, and unmatched client satisfaction
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
“I cannot say enough about the professional attitude and quick service!”
Expert support across all IT domains
Get a complete IT audit, identifying every user, device, and workflow to uncover vulnerabilities and opportunities for improvement, essential for utilities.
Design and implement cloud and hybrid solutions tailored for utility workflows, maximizing uptime, security, and operational flexibility with expert guidance.
Proprietary migration processes ensure all data, software, and peripherals transition seamlessly, with minimal disruption to daily operations and compliance needs.
Validate every system post-migration with joint testing and documentation so your critical utility infrastructure is operational and reliable from day one.
Provide hands-on staff training for Microsoft and virtual desktop tools, ensuring your team can leverage new technologies safely and effectively.
Deliver unlimited support, both remote and on-site, so field and office teams get help fast, with an average response time of 3 minutes.
Implement proactive cybersecurity, including daily backup checks, phishing awareness, and threat monitoring, to safeguard utility operations.
Ongoing IT strategy reviews and budget planning with a dedicated vCIO, aligning your technology with business goals and industry standards.
Flexible, no long-term contracts: leave with 60-day notice if needs change, ensuring you always have control and peace of mind.
Energy and utilities organizations face unique pressures to maintain uptime, compliance, and operational security. iMedia Technology delivers a fixed-fee managed IT service with unlimited, expert support, on-site or remote, for every user. Expect a dramatic reduction in recurring issues and a seamless onboarding experience, backed by a 3-minute response time and 27 years of specialized expertise. Transparency, flexibility, and measurable value set this partnership apart.
Unlimited IT support means less downtime and more productivity for every user, no nickel-and-diming or surprise fees. With 68.5% of issues resolved on the first call and average resolution in under an hour, your field and office teams never wait for help. Flexible contracts and detailed onboarding keep your business agile and protected, even during transitions from previous providers.
Unlock energy IT excellence, see how industry experts can boost your uptime and security.
C.C. Construction needed a technology partner who could address outdated systems, improve reliability, and keep projects on track. iMedia Technology delivered with responsive support, proactive system improvements, and clear communication. The result was a more dependable IT environment that supports project deadlines.
Berkshire Hathaway HomeServices – Robert Paul Properties needed IT that could keep pace with 9 offices and nearly 100 agents. iMedia Technology delivered quick resolutions, clear communication, and availability during off-hours.
DePaola, Begg & Associates needed IT support that could keep pace with their busiest months. iMedia Technology took full ownership of IT operations, scheduled pre-season readiness checks, and delivered near-instant responses to any issue.
Switching to iMedia Technology means a seamless transition, with every IT detail documented and pain points addressed in the first 90 days. The process is designed to minimize disruptions, and most clients see a significant drop in technical issues within three months. Clear communication and a dedicated onboarding plan ensure your operations stay on track.
All Energy & Utilities clients receive a fixed-fee, all-inclusive managed IT service that covers unlimited remote and on-site support. There are no la carte add-ons, so you get complete coverage, help desk, cloud migration, cybersecurity, and more, for a predictable monthly fee per user, with no long-term contract commitments.
Expect a response to your support requests in about 3 minutes, with most issues resolved within 58 minutes. Nearly 70% of IT tickets are fixed on the first call, so you can count on fast, reliable support that keeps your teams running smoothly and your systems optimized for uptime.
Security is top priority. iMedia Technology proactively monitors for threats, educates your staff on new risks like QR-based phishing, and provides robust cloud backup and disaster recovery. Daily backup checks and best-practice cybersecurity controls safeguard your operations, ensuring compliance and business continuity.
You’ll receive regular IT strategy reviews with a vCIO who aligns recommendations to your business goals. Proactive account management means ongoing performance reporting and budgeting guidance, so you always know how your IT stacks up to industry best practices, no surprises or hidden costs.
