Modern business phone solutions, unlimited support and fixed-fee simplicity.
Reduce recurring phone issues by 75% in the first 90 days with proactive management and rapid support response.
Average support response time of just 3 minutes keeps your team connected without frustrating delays.
Fixed, predictable pricing per user with unlimited support ensures no surprise costs or hidden fees.
Seamless migration and full training let your team use new VoIP features confidently from day one.
No long-term contracts, enjoy flexibility with a 60-day opt-out if your needs change.
See how VoIP solutions deliver real value and peace of mind for local businesses.
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
“I cannot say enough about the professional attitude and quick service!”
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
Seamless integration, support, and flexibility
Every VoIP deployment begins with a thorough assessment of your current phone system, user needs, and network environment. iMedia Technology’s engineers audit existing telephony infrastructure, evaluate bandwidth, and identify opportunities for feature enhancements. You receive a detailed migration plan, including risk mitigation strategies and a clear timeline, ensuring your new VoIP solution is tailored, reliable, and ready for your team from day one.
Seamless number porting, device provisioning, and feature configuration are managed end-to-end by experienced engineers. Your handsets, softphones, and mobile devices are configured for optimal performance, while advanced features like auto-attendants, call queues, and voicemail-to-email are set up according to your business needs. Training is provided, so every user can confidently use new features immediately.
Ongoing support is unlimited and included in your fixed monthly fee. Responsive helpdesk and on-site assistance ensure issues are resolved fast, 3-minute average response, 58-minute average resolution. Regular account reviews and proactive monitoring minimize downtime and keep your phone system optimized, backed by a team with over 60 years of combined experience.
Security is built in. VoIP traffic is encrypted, and systems are regularly updated to defend against threats. iMedia Technology provides security audits, ongoing monitoring, and compliance guidance, so your communications remain confidential and resilient, critical for industries with regulatory requirements.
VoIP is designed for modern, hybrid workforces. Users can access business phone services from the office, home, or on the go, using desk phones, PCs, or mobile devices. Advanced features like call forwarding and integrated conferencing make hybrid collaboration effortless and professional.
Enjoy complete flexibility with no long-term contracts. All agreements include a 60-day opt-out, so you’re never locked in. Transparent, per-user pricing makes budgeting simple. If business needs change, easily scale services up or down without penalty or unexpected fees.
Upgrade to a business phone system that just works, everywhere your team does. VoIP Services from iMedia Technology deliver crystal-clear calls, advanced features, and predictable costs under a fixed-fee model. Benefit from unlimited support, rapid response times, and a team that knows your business. Experience seamless migration and ongoing optimization for maximum uptime and reliability.
Trust in a VoIP partner with a proven track record. iMedia Technology supports 57 companies and 854 end users across Massachusetts with a 98.3% satisfaction rate and 9-year average client retention. Calls are answered live during business hours, and 68.5% of support issues are resolved on the first call. Enjoy peace of mind knowing your business communications are in expert hands.
Discover how modern VoIP can streamline communication and reduce IT headaches.
C.C. Construction needed a technology partner who could address outdated systems, improve reliability, and keep projects on track. iMedia Technology delivered with responsive support, proactive system improvements, and clear communication. The result was a more dependable IT environment that supports project deadlines.
Berkshire Hathaway HomeServices – Robert Paul Properties needed IT that could keep pace with 9 offices and nearly 100 agents. iMedia Technology delivered quick resolutions, clear communication, and availability during off-hours.
DePaola, Begg & Associates needed IT support that could keep pace with their busiest months. iMedia Technology took full ownership of IT operations, scheduled pre-season readiness checks, and delivered near-instant responses to any issue.
VoIP solutions from iMedia Technology use your existing internet connection to provide reliable, high-quality business phone services. This approach eliminates the need for outdated phone lines and offers advanced features like call routing, voicemail to email, and conferencing, all managed and supported by a local team you can trust.
Switching to VoIP with iMedia Technology is seamless. The team manages the entire migration, from assessing your current setup to porting numbers and ensuring phones are ready on day one. Staff receive hands-on training and dedicated support, minimizing downtime and ensuring a smooth transition for everyone in your business.
VoIP delivers enterprise-grade security with encrypted calls and proactive monitoring, protecting your communications from threats. iMedia Technology’s local engineers oversee installation, configuration, and ongoing security updates, so your phone system stays resilient against evolving risks and compliance requirements.
Yes, VoIP is ideal for hybrid or remote teams. You can make and receive business calls from anywhere using desk phones, computers, or mobile apps, keeping your team connected whether in the office or on the go. iMedia Technology optimizes your setup for smooth collaboration and flexibility.
VoIP with iMedia Technology includes fixed-fee pricing, unlimited support, and no long-term contracts. You get predictable costs, reliable service, and the flexibility to scale as your business grows, all with the confidence of working with a trusted local partner who responds in minutes, not hours.