“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
Reduce IT issues by 75% with our Boston IT support
Minimize disruptions with IT support that resolves 68.5% of issues on the first call.
Achieve a 75% reduction in IT issues within the first three months through our managed IT support services.
Protect your business with daily backup and restoration checks for data safety and peace of mind.
Enjoy predictable IT costs with a fixed-fee model that includes unlimited IT remote and on-site support.
Gain access to proven expertise when you partner with a team that brings over 27 years of experience.
See how we maintain a 98.3% customer satisfaction rating.
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
“I cannot say enough about the professional attitude and quick service!”
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
With 27 years of expertise, iMedia Technology supports 57 Massachusetts businesses, providing top-tier IT services.
We are committed to delivering value at every step, and build long-term partnerships.
Reduce Technical Issues
Identify and implement root cause fixes that minimize recurring issues and help your team get back to work in just a few weeks.
Expert Guidance
Benefit from our consultative sales approach and vCIO strategy to align your IT support with industry best practices tailored for small and mid-sized business needs.
Flexibility and Trust
Receive the value you expect with contracts that don’t lock you in for the long term. Plus, keep us accountable with a 60-day notice if you aren’t satisfied.
Support devices, applications, networks, and people company-wide with a full-service IT partner like iMedia.
We prioritize routine checks and updates, addressing potential issues before they impact your operations.
Expect a seamless experience with features like:
– Regular system audits
– Timely software updates
– Hardware performance optimization
Within just three months of working with us, you will gain back productivity lost to recurring IT issues.
Identify and implement cost-efficient, impactful technologies across your company. Integrate existing systems tightly to reduce technical debt and enable a more seamless IT experience.
We assist with:
– Detailed assessments of existing infrastructure
– Customized plans for digital transformation
– Project management and management support
– Pre- and post-project performance benchmarking
– Support for private, public, and hybrid cloud models
With 40% of our clients already utilizing Azure desktops, trust our expertise for a smooth and secure cloud transition. Enhance efficiency and scalability with our proven strategies.
Strengthen your business defenses with our cybersecurity enhancements, designed to protect against ever-evolving threats.
Our cybersecurity services focus on:
– Deploying robust firewalls and antivirus solutions
– Regular security audits and vulnerability assessments
– Employee training for threat recognition
Over 27 years, none of our clients have experienced a successful ransomware attack.
Our team immediately addresses issues during business hours, ensuring minimal downtime so you can focus on your business goals without tech interruptions.
Experience the convenience of:
– Live call response during business hours
– First-call resolution for 68.5% of tickets
– 3-minute average response time
– 58-minute average issue resolution
– Seamless support for both in-office and remote workforce setups
Gain peace of mind knowing that our skilled specialists are just a call away, committed to delivering swift, professional assistance and keeping your operations running smoothly.
We develop comprehensive strategies tailored to your unique needs, ensuring that your IT investments drive growth and efficiency.
Benefit from:
– Detailed IT budget planning
– Industry best practice alignment
– vCIO support for strategic oversight
It’s why more than 57 businesses across Massachusetts depend on us for business-focused IT advice and the latest market intelligence.
Partner with an IT team dedicated to your business’s success, not just fixing problems. We understand technology is a tool to drive your growth, streamline operations, and empower your employees.
That’s why our relationship begins with listening: we learn your business inside and out to deliver IT strategies that perfectly align with your goals.
Our consultative approach ensures complete transparency and trust. If we’re not the right fit, we’ll tell you upfront and help you find a better solution.
We’re a dependable extension of your team, proactively working to eliminate disruptions, simplify complex IT decisions, and give you peace of mind so you can focus confidently on your business.
Boost productivity, raise profitability with responsive IT support.
Discover comprehensive IT solutions tailored to your business needs, all from a local Boston team.
Our comprehensive IT support services encompass a wide range of solutions to ensure your systems run smoothly. You can expect proactive monitoring, regular software updates, and efficient troubleshooting. We’ll protect your network with robust cybersecurity measures, safeguarding your valuable data. Our team is available for both on-site and remote support, offering flexibility to meet your needs. We’re committed to helping you maintain seamless operations and minimize any technology-related disruptions to your business.
Protecting your data is our top priority. Our IT support integrates advanced cybersecurity measures, including firewalls, encryption, and intrusion detection systems to safeguard your network. We conduct regular security audits and vulnerability assessments to identify potential risks. Your data is continuously monitored for threats, ensuring rapid response to any incidents. Additionally, we implement comprehensive backup solutions, so even in the worst-case scenario, your data is never lost. Our focus is to provide you with peace of mind, knowing your valuable information is well-protected against evolving threats.
We understand that time is crucial, which is why our IT support team prides itself on rapid response times. We respond to support requests in 3 minutes on average, and resolve issues in 58 minutes on average. Our dedicated support staff is available during business hours, ready to assist remotely or on-site, depending on your needs. Whether it’s a minor glitch or a major disruption, our team prioritizes your service requests, providing efficient solutions to get your systems back on track swiftly and effectively.
We serve a diverse range of small-to-mid-sized businesses in various sectors, including finance, healthcare, and education. Our IT support is tailored to meet the unique demands of each industry, understanding that each has specific compliance and operational requirements. Whether you’re a growing startup or an established organization, our team adapts our services to fit your particular needs. We offer scalable solutions, ensuring IT support evolves with your business, providing the technology backbone needed to drive success and innovation in your field.
To ensure high system availability, we proactively monitor your IT infrastructure 24/7, identifying potential issues before they escalate. Our team employs state-of-the-art technologies and best practices to maintain system performance. We conduct regular maintenance, including updates and patches, to prevent unexpected downtime. In the rare event of a failure, our robust disaster recovery plans enable quick restoration of services.
Achieve success with 60+ years of IT support expertise behind you.
Enable reliable operations with qualified IT specialists ensuring quality.
Gain peace of mind with a company that supports more than 57 across the state.
Build trust through long-term IT support relationships and personal service.
Maximize efficiency with our all-inclusive IT support services.
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