“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
Cut IT issues by 75% within three months with network support in Boston
Minimize network downtime with a team that handles everything from VPNs and VoIP to office cabling and WiFi.
Enhance cybersecurity thanks to 24/7 system monitoring, proven technologies, and processes.
Eliminate invoice shocks with fixed-fee services that include unlimited remote and on-site support.
Get your team back to work faster with a 3-minute response time by qualified network support specialists.
Leverage over 27 years expertise from a team that’s trusted by 57+ companies in Massachusetts.
Trust an experienced network support team delivering 98.3% customer satisfaction.
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
“I cannot say enough about the professional attitude and quick service!”
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
Established in 1998, we are trusted IT partners for companies across the state of Massachusetts. We help our clients make IT a dependable part of their business, and are proud to maintain an average client retention of 9 years.
Improve efficiency with our proactive network support. Experience a 75% reduction in IT issues within three months with our specialists on your side.
Start seeing real results faster in your IT and network. Get peace of mind with a mature onboarding process that begins in 30 days or less.
Benefit from our commitment to long-term partnerships with flexible contracts. You can opt out of your network support services with a 60-day notice–meaning you’re always in the driver’s seat.
Experience seamless network performance from an expert support team.
With daily backup checks and test restores, we ensure your data is protected and accessible. This vigilant approach saves time and resources, allowing your team to focus on growing your business without technical interruptions.
Our experts provide comprehensive reports and insights, offering transparency and empowering you to make informed decisions about your IT infrastructure. Let us safeguard your network, so you always stay a step ahead.
Speak directly to a qualified team that understands your IT and resolves most issues immediately. Plus, there are no long waits on hold–we respond to support requests in 3 minutes on average.
Stop network issues from becoming network outages with a rapid 58-minute average issue resolution time.
Enjoy responsiveness and speed even in-house IT teams can’t match, when you work with iMedia.
We understand that a one-size-fits-all approach doesn’t work, so our experts tailor solutions to address your specific challenges, helping you achieve optimal connectivity.
Our service includes:
–Network design and implementation
–Ongoing performance analysis
–Seamless integration with existing infrastructure
With over 60 years of combined expertise, our team ensures swift and effective network enhancements.
Our team employs proactive strategies and state-of-the-art technologies to detect and neutralize potential vulnerabilities before they impact your operations.
Work with experts who provide comprehensive solutions, including real-time threat monitoring, regular security audits, and robust firewall configurations. Our approach ensures your sensitive data remains secure and your network fortified against cyber attacks.
Configure your network to handle the high bandwidth and high availability that cloud applications require.
Our network support specialists:
Our team supports private, public, and hybrid cloud setups.
Receive outstanding network support with our responsive services, tackling issues rapidly. Experience first-call resolution for 68.5% of support tickets, enhancing uptime.
Embrace flexible IT contracts with no long-term commitments. Our clients enjoy a 60-day opt-out, offering peace of mind while maintaining exceptional network support services.
Expect nothing less than personal attention and service from a team that understands your IT and your priorities.
Recurring network issues will cost you thousands every day in lost productivity and profits. Don’t let them
Discover tailored IT solutions with our experienced team ready to support your Boston business.
We offer a comprehensive range of network support services tailored to your business needs. These include network design, installation, and maintenance to ensure your infrastructure is robust and efficient. We provide proactive monitoring 24/7, enabling early detection of issues before they impact operations. Our team also specializes in troubleshooting to minimize downtime and enhance performance. We’re committed to security, offering firewall management and regular updates.
Our priority is getting your systems back up and running swiftly. With our proactive monitoring, most issues are identified and addressed before they affect you. While resolution times depend on the complexity of the issue, our skilled technicians strive to resolve most problems within hours, minimizing disruptions to your business. Our strong local presence means you get personalized and prompt service, helping keep your operations smooth and efficient.
On average, we respond to support requests in just 3 minutes, and resolve issues in just 58 minutes.
Security is at the forefront of our network support services. We implement advanced firewalls and provide regular network assessments to identify vulnerabilities. Our team conducts routine patch management to fortify your defenses. Implementing encryption and intrusion detection systems are standard practices, ensuring data security. We also educate your staff on best security practices to minimize human error vulnerabilities.
Absolutely, we excel in managing hybrid network environments. We understand that modern businesses often operate with a mix of on-premises and cloud-based resources. Our services include support for both traditional and cloud networks. We ensure seamless integration and communication between these environments, optimizing performance and scalability. Our team is skilled in configuring secure VPNs, cloud resource management, and hybrid infrastructure security. We aim to provide flexibility and reliability, keeping your operations efficient and adaptive in an evolving technological landscape.
To ensure network reliability, we start with robust infrastructure design tailored to your business needs in Boston. We implement redundant systems and failsafes to maintain operations during hardware failures. Regular maintenance checks and 24/7 monitoring help us identify and fix issues proactively. We conduct periodic performance assessments and capacity planning to handle peak loads. By deploying load balancers and maintaining clear disaster recovery plans, we minimize potential downtime. Our goal is continuous operation, reducing risks and ensuring your business remains responsive and productive.
Achieve stability. Benefit from 60+ years of combined expertise with our network support services.
Trust experts. Work with qualified IT and network support specialists for tailored IT solutions.
Gain confidence. Rely on network support technicians for rapid, responsive support.
Build partnerships. Enjoy 9 years of average client retention from a team that builds long-term relationships.
See real results. Experience a 75% reduction in IT issues with proactive network support and maintenance.
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