Enhance efficiency with IT outsourcing Worcester services — 75% issue reduction.
Increase productivity with our IT outsourcing services, reducing recurring issues by 75% in just three months, thanks to proactive management.
Minimize downtime and ensure a fast response time with our average support request answered in just 3 minutes.
Optimize your IT budget with transparent outsourcing services featuring a fixed-fee model per employee for predictable monthly costs.
Secure reliable support with our IT outsourcing, ensuring high first-call resolution rates and seamless business operations.
Enhance agility with month-to-month contracts without long-term commitments for clients’ peace of mind.
Trust our expert team that resolves issues quickly and maintains a 98.3% customer satisfaction score.
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
“I cannot say enough about the professional attitude and quick service!”
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
Since 1998, iMedia Technology has provided outsourced IT support, helping Massachusetts businesses streamline operations with expert management.
We offer fully managed IT services, handling everything from daily support to long-term IT strategy.
Seamless IT Management, Zero Hassle
Offload IT burdens with fully managed outsourcing services. Our team handles everything from daily support to long-term IT planning.
Cost-Effective IT Outsourcing
Reduce overhead costs with outsourced IT solutions that provide enterprise-level support without the expense of an in-house team.
Scalable IT Support for Growing Businesses
Adapt to changing demands with flexible IT outsourcing. Our solutions scale with your business, ensuring continuous support and efficiency.
Experience seamless operations with our skilled team, ensuring high client satisfaction through expert IT management and reliable support.
Reduce downtime with tailored IT solutions delivered by certified experts, ensuring seamless operations and strategic growth.
Unlock your business potential with strategic IT consulting, providing tailored technology roadmaps that drive efficiency and growth.
Get fast support with a 3-minute average response time, ensuring quick issue resolution and uninterrupted productivity.
Reduce downtime with expert IT support resolving 68.5% of issues on the first call to keep your business running smoothly.
Optimize your infrastructure with comprehensive network support reducing technical issues by 75% in the first three months.
Seamlessly migrate to the cloud with expert guidance, ensuring a smooth transition to Azure and optimized cloud performance.
Protect your business with advanced cybersecurity solutions that detect, prevent, and mitigate threats before they cause damage.
Ensure business continuity with secure data backup and fast recovery solutions that minimize downtime after unexpected incidents.
Stay ahead of regulatory requirements with continuous compliance monitoring that detects and resolves risk issues in real-time.
Switching IT providers can feel risky, but iMedia makes it seamless. Our proactive approach significantly reduces recurring IT issues—new clients see technical problems drop from 2.1 issues per employee to just 0.4 within three months.
With a vCIO guiding IT strategy and budget planning, businesses gain long-term stability and predictable costs.
Our flexible contracts ensure clients aren’t locked into long-term commitments, offering the freedom to adjust services with just a 60-day notice.
Whether transitioning to the cloud, optimizing a hybrid workforce, or ensuring rapid issue resolution, our expert team delivers responsive support that keeps your business running efficiently.
Reduce downtime with proactive monitoring and expert support, keeping your business running without disruption.
Discover comprehensive solutions tailored to meet your local business needs efficiently.
Outsourcing your IT with iMedia means fewer disruptions, predictable costs, and expert-driven solutions tailored to your business. Our proactive approach reduces recurring IT issues from 2.1 to just 0.4 per employee within three months, keeping operations smooth and efficient. With a vCIO guiding IT strategy and budget planning, you gain a structured roadmap for growth. Our flexible, no long-term contract model gives you control over your IT services, ensuring you always have the right level of support. Whether it’s enhancing cybersecurity, optimizing your network, or enabling seamless cloud transitions, our team ensures your technology works for you—not against you.
Data security is a top priority in IT outsourcing. We use state-of-the-art encryption technologies and maintain rigorous compliance with industry standards, such as GDPR and HIPAA. Our proactive approach includes continuous monitoring and real-time threat detection to safeguard your sensitive information. We tailor security protocols to your specific needs, ensuring that your business protected from data breaches. Your peace of mind is just as important as your data integrity, and our commitment is to provide a secure and reliable IT environment for your operations.
Our IT outsourcing services are comprehensive and custom-tailored to meet your specific needs. From network management, cloud solutions, and cybersecurity, to hardware and software deployment—we’ve got you covered. We also offer 24/7 support to ensure any technical issues are resolved swiftly. In Worcester, businesses have diverse IT needs, and we pride ourselves on being adaptable and proactive. Our goal is to optimize your technology, thus enhancing your operational efficiency and competitiveness in the marketplace. Every service we offer is designed to empower you.
By outsourcing your IT, you streamline processes and reduce the burden on an in-house team. This means quicker implementation of technology solutions and more effective problem resolution. Without the need to maintain extensive IT infrastructure, your business can enjoy lower overhead costs and benefit from increased flexibility. For companies in Worcester, this translates into a more agile and responsive business model, allowing you to adapt quickly to market changes and focus resources on strategic initiatives that drive growth and productivity in your field.
At iMedia, we design our IT outsourcing solutions to scale with your business. As you grow, we seamlessly adjust your IT infrastructure—whether it’s adding users, expanding cloud resources, or strengthening cybersecurity. You won’t need to worry about costly hardware upgrades or internal IT burdens. Our flexible approach ensures you always have the right level of support, allowing you to focus on growth while we handle the technology that powers it.
Leverage decades of experience and expertise for seamless IT Outsourcing.
Rely on certified IT professionals to manage your technology, reduce issues, and drive business success.
Partner with a trusted IT outsourcing provider known for delivering proven, high-quality solutions.
Foster strong, long-term client relationships for tailored IT solutions.
Maximize efficiency and cost savings with flexible, fully managed IT outsourcing services.
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