Minimize downtime and frustration with an outsourced IT helpdesk
Enhance efficiency with IT help desk services, reducing issues by 75% in three months for smoother operations.
Boost productivity with managed helpdesk services that resolve 68.5% of issues on the first call.
Speak directly to qualified IT experts for knowledgeable remote and on-site support.
Enjoy personal, personable support from a team that maintains a 98.3% CSAT rating.
Make predictable budgeting a reality with unlimited on-site and remote support for a fixed fee.
Trust a qualified team to support your IT end-to-end.
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
“I cannot say enough about the professional attitude and quick service!”
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
Established in 1998, iMedia Technology supports 57 businesses in Massachusetts. Our expert team fosters trust and innovation, tailoring IT solutions to your needs.
We are committed to delivering exceptional value for every client and exceed expectations at every turn.
Experience a substantial reduction in recurring IT problems within three months. Make IT run smoother and get your team back to work.
Eliminate inflated IT expenses with our fixed-fee managed IT helpdesk. Plus, no long-term or locked-in contracts, and a 60-day notice if you decide to leave.
Trust our team with over 60 years of combined local experience to deliver exceptional IT support that meet your unique business needs diligently.
No more long wait times, no more arguing with chatbots. Speak to qualified experts directly and resolve issues correctly.
You get real-time assistance during business hours, so technical hiccups don’t slow you down.
Swift resolution of IT issues is our specialty, delivering:
Experience consistent reliability with our seasoned experts, who are dedicated to resolving challenges efficiently, keeping your business on track.
We resolve most issues remotely, meaning you can get back to work faster.
Escalate issues for on-site technical support effortlessly, and have a seasoned technician provide hands-on assistance. We assist with everything from new technology deployments to office cabling.
We detect and resolve issues before they affect your business operations, ensuring seamless continuity.
Our comprehensive monitoring includes:
Count on us to keep your IT infrastructure robust and reliable, allowing you to focus on your core business activities with confidence.
We utilize top cyber security technologies, and adhere to cyber security best practices.
Protect your business against ransomware, malware, and breaches with seasoned professionals and proven processes.
Unlike the frustration of being locked into rigid agreements, our 60-day notice policy ensures you have the freedom to make changes without lengthy commitments.
This flexibility empowers you to adjust your IT services as your company grows or needs evolve. Our contracts place trust at the forefront, encouraging a partnership built on confidence and satisfaction.
Make IT the dependable backbone it needs to be for your business with a local partner. We see ourselves as integral to your productivity, and go the extra mile to deliver real value.
We are transparent with performance metrics so you can see the impact our services are having, and make an informed decision for your business.
Our customer-first approach and clear terms highlight why we maintain an average client retention of 9 years, offering stability without sacrificing adaptability.
Don’t waste precious minutes waiting on hold or arguing with chatbots. Resolve issues fast and get your team back to work
Leverage our 27 years of expertise for comprehensive IT solutions in your area.
Our IT Helpdesk is equipped to handle a wide range of issues, from simple password resets to complex network troubleshooting. You’ll find our qualified technicians adept at resolving hardware malfunctions, firewall configurations, and software installation difficulties. We also assist with cloud integration and cybersecurity challenges. Whether you need support for desktop, mobile devices, or enterprise-level systems, our team offers comprehensive support. With our focus on tailored solutions, you’ll receive swift, effective assistance designed to minimize downtime for your business.
When you contact our IT Helpdesk in Boston, you can expect swift responses during business hours. Our dedicated team responds to support requests in 3 minutes on average, and resolves issues in 58 minutes on average.
We utilize advanced ticketing systems to prioritize urgent cases and maintain open lines of communication. This expedites the process, providing you with timely updates and effective solutions. Our commitment to fast service is designed to keep your business running smoothly without unnecessary interruptions.
Our IT Helpdesk distinguishes itself with personalized service and expert-level support. We prioritize your needs by offering tailored solutions and flexible plans. By leveraging state-of-the-art technology and a team of experienced professionals, we ensure high-quality service delivery. Our strategic location allows us to offer onsite support with reduced dispatch times, meeting local business needs efficiently. We also provide proactive monitoring and cybersecurity solutions to preempt issues before they affect your operations.
To find out how we can tailor our IT support services to meet your needs, speak to our team. Typically, businesses choose us for a higher level of IT service, a more collaborative experience, and transparency. We are committed to delivering real value for you, which is why we are transparent with our contracts and performance.
We implement robust security protocols to protect your sensitive information. Our team utilizes encryption technologies, regular security audits, and compliance with industry standards. We also offer employee training sessions to fortify your internal security measures. By proactively monitoring your systems, we identify vulnerabilities before they can be exploited. Our comprehensive approach ensures that your data remains secure, allowing you to focus on growing your business with peace of mind.
Reduce downtime with our team’s 60+ years of IT helpdesk expertise.
Trust qualified professionals for top-tier IT helpdesk outsourcing.
Benefit from proven managed helpdesk services that offer real productivity benefits.
Build a long-term partnership with our 9-year average client retention.
Take control of expenses with unlimited, fixed-fee IT help desk support.
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