Eliminate data headaches with proactive, fixed-fee database management from iMedia Technology.
Slash recurring IT issues, clients see a 75% reduction in technical problems within 3 months after onboarding.
Average support response time is just 3 minutes, ensuring fast help when you need it most.
Comprehensive daily backup checks and test restores provide peace of mind and reliable data protection.
Nine years average client retention proves long-term satisfaction and trusted results for Massachusetts businesses.
No long-term contracts, leave with just 60 days’ notice for maximum flexibility and trust.
Hear from businesses that rely on expert management and seamless support
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
“I cannot say enough about the professional attitude and quick service!”
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
Expert support across all IT domains
Receive daily monitoring and proactive health checks for your databases, minimizing downtime and preventing issues before they start. Your data stays secure and accessible, so your business keeps moving with confidence.
Benefit from seamless cloud migration, including full IT audits, custom architecture, and expert-led transitions. Your move to the cloud is smooth, with zero data loss and complete validation.
Count on instant backup and disaster recovery services with daily backup checks and test restores. Your data is protected and easily restored in the event of an emergency or outage.
Access unlimited on-site and remote support for all database needs, included in your fixed fee. Rapid response times and expert help reduce downtime and eliminate IT headaches.
Leverage advanced security monitoring to detect threats like ransomware or malicious QR codes, staying ahead of cyber risks with real-time protection and strategic advice.
Enjoy structured onboarding with full documentation, business process surveys, and clear communication for a smooth transition from your previous provider.
Get strategic reviews from a dedicated vCIO, with regular account analysis and IT planning to match your business growth and industry standards.
Train your staff on best practices for virtual desktops, Microsoft software, and secure database usage, ensuring everyone is confident and productive.
Benefit from ongoing optimization and post-go-live coverage, with continuous monitoring and fine-tuning to keep your database environment running at peak performance.
Protect your business data with proven expertise. Rely on a team with over 60 years of combined experience managing, optimizing, and safeguarding databases for Massachusetts companies. Benefit from daily monitoring, rapid support, and a fixed-fee model that eliminates surprise costs. Your business gets the reliability and performance needed to grow, delivered with measurable results and personalized service.
Stay ahead with modern, cloud-ready database solutions. Access expert guidance on cloud migration, hybrid environments, and security best practices for your data infrastructure. Enjoy strategic account reviews and technology roadmaps tailored to your industry, keeping your business agile and competitive year after year.
Unlock greater security and efficiency for your business. Book a strategy call to discover how optimized database management can drive results.
C.C. Construction needed a technology partner who could address outdated systems, improve reliability, and keep projects on track. iMedia Technology delivered with responsive support, proactive system improvements, and clear communication. The result was a more dependable IT environment that supports project deadlines.
Berkshire Hathaway HomeServices – Robert Paul Properties needed IT that could keep pace with 9 offices and nearly 100 agents. iMedia Technology delivered quick resolutions, clear communication, and availability during off-hours.
DePaola, Begg & Associates needed IT support that could keep pace with their busiest months. iMedia Technology took full ownership of IT operations, scheduled pre-season readiness checks, and delivered near-instant responses to any issue.
Database management from iMedia Technology includes complete support, monitoring, and optimization of your business data systems. Your team gets proactive service, daily backup checks, and fast response times for any issues. This ensures your data is always accessible, protected, and supporting your business goals without disruption.
Switching to iMedia Technology is simple and stress-free. The team handles onboarding, data transfer, and system validation, working directly with your prior provider to ensure continuity. Every step is communicated clearly, so you know exactly what to expect and can focus on your business while the transition is managed for you.
Security is a top priority. iMedia Technology performs daily backup checks, test restores, and proactively monitors for threats. Your databases are protected with industry best practices, ensuring compliance and data integrity. You can trust that your sensitive information is always safe from loss or unauthorized access.
Issues are resolved quickly, on average, support requests receive a response in just 3 minutes and are fully resolved within 58 minutes. Most problems are solved on the first call, minimizing downtime and keeping your operations running smoothly.
iMedia Technology offers a fixed-fee, all-inclusive service. Your monthly rate covers unlimited support, maintenance, and proactive management for your entire database environment. There are no surprise charges or hidden fees, just predictable, expert support for your business.
