“I cannot say enough about the professional attitude and quick service!”
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Reduce IT headaches with fixed-fee, unlimited support, backed by measurable results.
Cut technical issues by 75% in three months, proven with client metrics and live reporting.
Access rapid support, average response time is just 3 minutes for help requests.
Eliminate contract anxiety, enjoy 60-day notice cancellation and no long-term lock-in.
Get a dedicated vCIO for strategic IT planning aligned with your business goals.
Benefit from a team with 60+ years’ combined experience and a 98.3% satisfaction rate.
Discover how seamless migrations and proactive support drive lasting IT success.
“I cannot say enough about the professional attitude and quick service!”
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
Comprehensive support and proactive IT management
Experience a thorough onboarding process that starts with a comprehensive IT audit. Every device, user, and software is documented, pain points are identified, and a tailored technology roadmap is created. Your staff receives clear communication at every step, ensuring a seamless transition and complete understanding of your new IT environment. This upfront diligence sets the stage for long-term operational stability and satisfaction.
Enjoy unlimited support for every user, both remotely and onsite within the local area. All IT troubleshooting, maintenance, and user assistance are covered by your fixed monthly fee, with no hidden costs or a la carte charges. Issues are addressed rapidly, with a 3-minute average response time and most resolved on the first call, keeping your team productive and stress-free.
Benefit from proactive monitoring and daily backup checks, including regular test restores. This relentless focus on uptime and data security means your business is protected against threats and downtime. You also receive guidance on cloud migration, Azure desktop/server adoption, and hybrid workforce optimization, ensuring your IT setup evolves with your needs.
Rely on a dedicated vCIO who provides ongoing IT strategy, regular account reviews, and budget planning. You get access to industry best practices, measurable performance benchmarks, and actionable recommendations for continuous improvement, empowering your business to make informed, strategic technology decisions.
Take confidence in flexible agreements, never worry about being locked into a long-term contract. If your needs change, simply give 60 days’ notice. This client-first approach builds trust and ensures your IT provider remains fully accountable to your satisfaction and business results.
Leverage the experience of a team with over 60 years of combined IT expertise, supporting 57 companies and 854 end users. With a 98.3% satisfaction rating and 9-year average retention, Application Managed Services are proven to deliver stability, reliability, and lasting value in even the most demanding business environments.
Unlock reliable, all-inclusive IT support with Application Managed Services from iMedia Technology. Enjoy a flat, predictable monthly fee per user and unlimited access to expert help, both remotely and onsite, so your team stays productive and secure. With a 3-minute average response time and almost 70% of issues resolved on the first call, your business benefits from rapid, measurable results and true operational peace of mind.
Gain true partnership with a team dedicated to your long-term success. iMedia Technology’s Application Managed Services are powered by professionals with 60+ years of combined experience, a 98.3% satisfaction rating, and 9-year average client retention. Transparent reporting, regular strategy reviews, and daily backup checks ensure your IT evolves with your business, not against it.
Get a personalized assessment to discover how managed IT can reduce issues and boost productivity.
C.C. Construction needed a technology partner who could address outdated systems, improve reliability, and keep projects on track. iMedia Technology delivered with responsive support, proactive system improvements, and clear communication. The result was a more dependable IT environment that supports project deadlines.
Berkshire Hathaway HomeServices – Robert Paul Properties needed IT that could keep pace with 9 offices and nearly 100 agents. iMedia Technology delivered quick resolutions, clear communication, and availability during off-hours.
DePaola, Begg & Associates needed IT support that could keep pace with their busiest months. iMedia Technology took full ownership of IT operations, scheduled pre-season readiness checks, and delivered near-instant responses to any issue.
Application Managed Services from iMedia Technology covers all your IT needs for one fixed fee per user. This includes unlimited remote and on-site support, proactive monitoring, regular backups, and cloud solutions like Azure desktops. You receive full coverage, no a la carte services, ensuring every aspect of your IT is expertly managed and optimized.
Switching is straightforward and fully supported. The onboarding process takes around 90 days and includes a detailed IT audit, tailored technology strategy, and seamless coordination with your previous provider. Every step is communicated clearly, and your team receives full training to ensure a smooth transition without disrupting your operations.
All agreements are flexible, there are no long-term commitments. If you ever need to leave, just give a 60-day notice. This ensures you always have control and confidence in your IT partnership, and aligns our team’s focus with your ongoing satisfaction and business results.
Most technical issues are resolved quickly, with a three-minute average response time and nearly 69% of tickets handled on the first call. After three months, recurring issues typically drop by 75%, helping your team stay productive with minimal IT interruptions.
Yes, Application Managed Services are designed for businesses with 15 to 150 users. The fixed-fee model makes budgeting easy, and every client receives comprehensive support, proactive management, and strategic IT planning, whether you’re a growing business or a larger established company.