Reduce IT headaches and boost productivity with fixed-fee, unlimited support for accounting firms.
Average IT issues per employee drop from 2.1 to 0.4 within 3 months, measured and reported to you.
Enjoy unlimited, on-site and remote IT support for one flat monthly fee, no surprise costs ever.
3-minute average response time and 68.5% of tickets resolved on the first call for minimal downtime.
Cloud migration made seamless with a proven process, includes audit, training, and ongoing optimization.
All agreements allow you to leave with 60 days’ notice, no lock-in, just service you can trust.
See how iMedia Technology delivers seamless IT migrations and ongoing support
“Since working with iMedia, I am no longer the person who has to start troubleshooting problems as they arise. iMedia has removed the distractions of unexpected technology problems. I’m no longer concerned with downtime or viruses, server or internet issues.”
“I want our IT systems to work as I have other things to worry about. Our staff isn’t distracted by IT any longer and we know iMedia is taking care of things before they become a problem. Not having downtime has been the best result since hiring iMedia. If you’re thinking of working with iMedia, take a good hard look at them and bring them in.”
“Partnering with iMedia Technology to manage our technology is a very important part of Eastward’s business strategy.”
”The real advantage working with iMedia is employee productivity. We are volume driven – so if people are sitting around the work isn’t getting done. iMedia takes care of all of our IT needs so we don’t have to. They meet with us prior to tax season to make sure all is going well. If we do have an issue, it isn’t 2 seconds and they are there to figure out what is.”
“I cannot say enough about the professional attitude and quick service!”
“iMedia continues to go above and beyond for our everyday needs! As a company with 9 offices and almost 100 agents, they listen to your needs and speak to you where it is not confusing. On top of that, they often follow-up with every request to make sure our expectations were met. We’ve needed them at all times of the week (late at night and very early morning) and their willingness to satisfy is amazing. Would recommend to everyone who inquires.”
”Everything they promised us has occurred. Our associates work collaboratively, and the service, professionalism and support provided by the team at iMedia helps ensure we are able to run our business successfully. Thanks to all of you and keep up the great effort!”
“iMedia delivers great customer service every time I use them. My colleagues say the same. They also get back to you pretty quickly and take the time to explain what they are doing to find the solution which I appreciate. I highly recommend them.”
“The iMedia Technology team is a great support to our business. They are very responsive to our needs and works with us to meet our needs for the future. It’s nice to have a team that responds quickly and efficiently so that we can do our jobs.”
“We have been using iMedia for years and they have always been helpful, professional and prompt.“
“They have improved the technology in our somewhat dated office to a level that competes with everyone else. iMedia did a fabulous job converting us from paper charts to Electronic Medical Records twice!”
“I’d say to any business owner you need to consider having your network managed by iMedia if office uptime is important. iMedia routinely test backups, our computers are updated, and everything is managed proactively. It saves a lot of my time not having to be responsible for these things.”
“We trust them implicitly and are absolutely interlocked with their staff!-Ultra professional, problem solvers and always looking to the future to maintain our “Uptime”.”
Expert support across all IT domains
Unlimited IT support covers every user at your firm for one flat monthly fee, ensuring all on-site and remote needs are addressed with no surprise charges.
Comprehensive onboarding includes a full IT audit, pain point survey, 90-day transition plan, and clear communication for a seamless start and minimal disruption.
Cloud migration services move your systems and data securely to Azure, with design, migration, validation, staff training, and post-launch optimization included.
Daily backup monitoring and test restores protect vital accounting data, guaranteeing fast, reliable recovery in the event of loss, disaster, or cyberattack.
Live-answer helpdesk support delivers 3-minute average response times and immediate troubleshooting, most tickets resolved on the first call for less downtime.
vCIO-led IT strategy sessions align technology with business goals, improve budgeting, and provide regular performance insights compared to industry standards.
Proactive security management, including phishing awareness and advanced threat detection, keeps your client information safe from evolving cyber threats.
Workforce optimization ensures hybrid and remote teams have secure, streamlined access to data and tools, reducing IT frustration and boosting productivity.
Flexible contracts allow your firm to leave with just 60 days’ notice, no long-term commitment required, so you always stay in control of your IT relationship.
Fixed-fee, unlimited IT support means accounting firms get all-inclusive coverage for every user, every day. From expert helpdesk support to proactive systems management, downtime and IT stress are dramatically reduced. A consultative, transparent approach ensures your firm receives measurable improvement and unmatched reliability.
Operational transparency and consultative guidance mean you always know where your firm stands. Metrics such as response time, issue reduction, and satisfaction are shared openly, while vCIO-led strategy meetings keep your IT aligned with the accounting industry’s best standards. No surprises, just continuous improvement.
Experience fewer IT headaches and more uptime, see what better support can do for your firm.
C.C. Construction needed a technology partner who could address outdated systems, improve reliability, and keep projects on track. iMedia Technology delivered with responsive support, proactive system improvements, and clear communication. The result was a more dependable IT environment that supports project deadlines.
Berkshire Hathaway HomeServices – Robert Paul Properties needed IT that could keep pace with 9 offices and nearly 100 agents. iMedia Technology delivered quick resolutions, clear communication, and availability during off-hours.
DePaola, Begg & Associates needed IT support that could keep pace with their busiest months. iMedia Technology took full ownership of IT operations, scheduled pre-season readiness checks, and delivered near-instant responses to any issue.
Switching to iMedia Technology is designed to be seamless and stress-free. A comprehensive onboarding process, including a detailed IT audit and direct communication with your team, ensures minimal disruption and rapid resolution of any lingering issues from previous providers. Most clients see smoother operations within the first 90 days.
iMedia Technology offers a fixed-fee, unlimited support model for accounting firms. This means one flat monthly rate per user covers all on-site and remote IT support, with no surprise costs or hidden charges. The service is comprehensive, so you get all-inclusive coverage rather than piecemeal or la carte options.
Yes, all agreements are flexible and allow you to leave with just 60 days’ notice. There are no long-term contracts, so you retain control and peace of mind. This policy is designed to build trust and demonstrate iMedia Technology’s confidence in delivering exceptional service to accounting firms.
Most IT issues receive a response within 3 minutes and are typically resolved in under an hour. 68.5% of support tickets are handled on the first call. This rapid, effective support keeps your accounting operations running smoothly and minimizes downtime for your team.
iMedia Technology specializes in cloud migrations, including Microsoft Azure cloud desktops and servers. The process includes auditing, design, migration, validation, and staff training to ensure a smooth transition. Many accounting firms benefit from streamlined workflows and secure, modern infrastructure after migration.
