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IT Support & Service for Business

IT Services throughout Cape Cod and Southeastern Massachusetts

john garner

Have you lost faith in your current IT service provider to effectively manage and maintain your network? Are their mistakes and lack of attention starting to affect the efficiency of your staff?

After 15 years of providing technology support to small businesses, it just amazes me how difficult it is to find good, reliable IT support. Often times we acquire networks of business clients that, quite frankly, have been abused. Backups are unmonitored and constantly failing to run properly, viruses are causing the network to lag, malware is infiltrating the computers, and the servers are poorly maintained. To make it worse, many computer support consultants blame the client to cover their own mistakes. To me, that’s just not fair.

So, from one business owner to another, I say enough is enough. At iMedia Technology we provide professionally managed business technology and proper CIO guidance. Here’s a sample of our IT Services:

1. OLD FASHIONED INTEGRITY.

Our business may be “high tech” computer support for business, but our method is old fashioned integrity. No smooth talk or high pressure sales tactics, just plain old honest, hard work. 

2. CALL, AND GET A PERSON!

Call us at 508-790-4171 during business hours you will get a live person from our Help Desk ready to assist. After hours we have a 24x7 hot line for emergency tech support.

3. EXPERIENCED, FULL-TIME TECHNICAL STAFF.

Our experienced technical staff are not only respectful, professional, and reliable, but they actually work for me full time! We are not some franchise IT company that hires sub-contractors to outsource their IT work. We will get to know your staff, develop business relationships, and provide IT guidance. I know these aren’t new business practices, but I’m surprised others don’t have the same perspective.

After all, what you want for your business technology is simple. You just want your computer network to work without you having to worry about it. At iMedia Technology, we understand this.

In fact, frequently when problems do occur, our customers don’t even call us. That’s because our proactive method of monitoring and maintenance allows us to resolve IT problems before our clients even know about them. We constantly monitor your network looking for potential security threats. When you do have to call for network emergency, you want it fixed now, and we absolutely understand that. In many circumstances we can provide support remotely. In the instances when we cannot, a service technician who speaks English (not Geek Speak), will be dispatched immediately at no extra charge. I don’t expect you to take my word for it. After all, I would be skeptical of such claims, too.

Companies that become our clients tell us they feel relief that they have an IT company they can trust.

To learn more how we can bring new life to your network, use the Make IT work harder! form to the right, or call me directly at 508-790-4171.

Sincerely,

John Garner
President, iMedia Technology

iMedia Technology provides IT service and support to Cape Cod and Southeastern Massachusetts, including:Barnstable (Cummaquid, Centerville, Cotuit, Hyannis, Marstons Mills, Osterville and West Barnstable), Bourne, Brewster, Chatham, Dennis, Eastham, Falmouth, Harwich, Mashpee, Orleans, Provincetown, Sandwich, Truro, Wellfleet, and Yarmouth, New Bedford, Wareham, Taunton, Plymouth, Middleboro, Lakeville.

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