Meet Your Business' New IT Staff:
Our team of IT professionals have an attitude,
It just happens to be the good kind.
John Garner, CEO/President
Education: Northeastern University, BS Computer Engineering
IT industry experience since: 1997
John holds a B.S. from Northeastern University in Computer Engineering and received his Microsoft and Novell training and certification from Boston University. Prior to iMedia Technology, John worked in R&D on the development of laser diodes used in fiberoptic communications for Lasertron of Burlington, MA. John also held engineering positions at Alpha Industries (SkyWorks), Woburn, MA prior to relocating to Cape Cod. John works with clients on their technology strategy as it applies to business goals. A passion is helping business owners leverage technology to increase net profits. Outside of work, John lives with his family in Barnstable, is a hobby coffee roaster, avid boater, occasional golfer, and spends quite time learning to play the acoustic guitar.
Gretchen Axelson, Chief Operations Officer
Education: Gordon College, B.S. in Economics, B.S. in Business Administration
IT industry experience since: 1998
iMedia employee since: 2005
Gretchen is responsible for service delivery and daily operations. She is organized, methodical, and excels at seeing tasks brought through to completion. Her excellent project management skills have been instrumental in the various IT projects she has oversight of. Our clients appreciate her ability to evaluate business processes and to find solutions or make recommendations to improve processes, capital, and efficiency.
Kate McMahon, VP of Client Relations
Education: BA in Economics University of Montana
iMedia employee: 2014
During the last 15 years of working with businesses on the Cape, Kate has realized there are many challenges within the local economy. Kate is fascinated with the creativity a business owner requires to run a profitable business. By listening to an owners unique problems Kate better understands their challenges. She takes pride when we can offer a solution that helps a business become more successful by leveraging technology.
Tim McCarthy, Service Desk Dispatcher
Education: BA Communications, UMass Boston
iMedia employee: 2015
Tim can establish order amidst chaos and restore peace out of mayhem. He uses his sense of timing and quick wit to organize projects, inbound requests and customer on-boarding.
He developed and refined these skills as an educator, project manager and service manager.
When he isn't ensuring an efficient & effective workplace, Tim spends his time reading and writing. Tim’s favorite quote is “Happiness lies in the joy of achievement and the thrill of creative effort.” Franklin D. Roosevelt
Sue Tilton, Systems Engineer
Education: Worcester Polytechnic Institute, BS Management/Industrial Engineering
Bentley College, MBA with concentration in Operations Management
IT industry experience since: 2001
iMedia employee since: 2004
Sue is the consummate professional who ensures our clients’ needs are met and exceeded. Sue takes the time to understand business processes, and develops solutions designed for ease and efficiency. Sue ensures the 1000+ computer systems we manage are properly maintained, patched, scanned, secured, documented and exceed industry standards for a properly managed office.
Ross Bryant, Systems Engineer
Education: B.S. from Clemson University in Computer Information Systems
IT industry experience since: 2006
iMedia employee since: 2008
Ross prides himself in his ability to quickly identify a problem and access the necessary resources to solve it. His ability to interact with clients of various skill levels on a daily basis is an example of his versatility. Ross thrives on learning new things and taking on more responsibilities.
Seth Dietrich, Network Administrator
Education: B.A. from University of Vermont in Political Science
IT industry experience since: 2003
iMedia employee since: 2010
Seth has worked in IT since 2000, providing user support in diverse institutional and business environments. As the go-to person, Seth prides himself in providing quick and accurate resolution to those who seek assistance. Seth focuses on Windows Server and network administration, line of business application software and end user support. His follow up and closure to issues ensures those who he works with have effective and timely solutions.
Seth is also an FAA A&P aircraft mechanic and private pilot. He enjoys working on his motorcycles in his spare time, and spending time with family and friends in Boston, Western Mass and Vermont. He also enjoys mountain biking and kayaking.
Shane Bergin, Network Specialist
IT industry experience since: 2006
iMedia employee: 2014
Shane has been working in IT service since 2006, and has a strong passion for problem solving. He holds a wealth of experience in meeting the diverse needs of clients in both corporate and educational environments. Shane closely follows emerging trends in the field of information security, and aside from his support role is an avid technological hobbyist. Shane also enjoys hiking, running, and travel.
Rob Allegretti, Systems Engineer
Education: B.S. from Full Sail University in Computer Science/Game Development
IT industry experience since: 2004
Rob has been working in the IT field since 2004, and often doubles as a programmer or web developer. He is trained in video game development and 3D design, and dabbles in this field as a hobby. Rob loves to find new ways to interact with computers and make them work for the user, and has a wealth of programming knowledge to help automate and customize their functions. In his free time, Rob likes to DJ which he has been doing for over 15 years.